Terms of Service

1. Acceptance of Terms

By accessing or using ParkingBreaker (operated by NeuralDraft LLC), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Service Description

PARKINGBREAKER provides automated tools to help users generate and mail parking ticket appeal letters. Our services include:

• The Clerical Engine™: Our technology structures and formats your statement into a professionally composed appeal letter, meeting the exact submission specifications each municipal agency requires.
• Formatting user-provided information into a professional appeal letter.
• Printing and mailing documents via third-party carriers (e.g., USPS).
• Providing tracking information where applicable.

We do not guarantee that your appeal will be successful. The outcome of your appeal depends entirely on the decision of the issuing agency (e.g., the issuing agency name on your ticket).

3. User Responsibilities

You agree to:

• Provide accurate, current, and complete information.
• Review the final draft of your appeal letter before submission.
• Ensure your appeal is submitted before any deadlines. We are not responsible for missed deadlines.

4. Payments and Refunds

Payment: Payment is required at the time of service selection. We use Stripe for secure payment processing.

What you pay for. Your payment covers the preparation and certified mailing of your appeal packet, including your personalized appeal letter and embedded photographs of your government-issued photo ID and parking citation. Photographs are encrypted in transit, included in your mailed packet, and automatically deleted from our servers shortly after transmission to our mailing partner. See our Privacy Policy, Section 4.5, for details.

Refund Policy:

• Before Mailing: If you cancel before your letter has been printed or mailed, you may be eligible for a full refund.
• After Mailing: Once a letter has been processed for printing or mailing, services are considered rendered, and no refunds will be issued.
• Outcome-Based: We do not offer refunds based on the outcome of your appeal. You are paying for the procedural compliance and mailing service, not the result.

5. Limitation of Liability

To the fullest extent permitted by law, NeuralDraft LLC (operating as ParkingBreaker) and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or the cost of substitute services, arising out of or in connection with your use of the Service.

Our total liability to you for any claim arising out of the Service shall not exceed the amount you paid to us for the specific service giving rise to the claim.

6. Termination

We reserve the right to terminate or suspend your access to the Service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

7. Changes to Terms

We may modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on the website. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

8. Privacy

We collect ID and citation photographs solely to prepare and mail your appeal. See our Privacy Policy (Section 4.5) for encryption in transit, data minimization, and automatic deletion practices.

9. Contact Us

If you have any questions about these Terms, please contact us at support@parkingbreaker.com.