Privacy Policy

We aren't lawyers. We're an appeal formatting service. And in a bureaucracy, paperwork is power. We respect your privacy. This policy explains how we handle your data.

1. Information We Collect

We collect only the information necessary to process your appeal:

2. How We Use Your Information

Your information is used only for these specific purposes:

• The Clerical Engine™: Formatting your appeal letter to meet municipal procedural requirements
• Submission: Mailing your appeal to the appropriate city agency
• Communication: Sending you updates about your appeal status
• Payment Processing: Processing your payment securely via Stripe
• Record Keeping: Maintaining records as required by law

3. Information Sharing

We share your information only with:

• Service Providers: Third parties who help us operate:
  • Stripe (payment processing)
  • Lob (mailing services)
  • AI services (statement refinement - data is processed securely)
  • Cloud hosting providers
• Legal Requirements: If required by law, subpoena, or valid government request
• City Agencies: The municipal authority processing your appeal (this is the intended purpose)

4. Data Retention

4.5 Photo Uploads: ID and Citation Images

When you submit an appeal, you are required to upload photographs of your government-issued photo ID (front and back) and your parking citation (front and, if it contains text on the back, the back). These photographs are collected solely for the purpose of preparing and mailing your appeal packet via certified mail.

Encryption in transit. Your ID and citation photographs are encrypted in transit from your device to our servers using TLS 1.2 or higher. They may be stored briefly in encrypted cloud storage (for example Amazon S3) with access controls restricting access to authorized systems only.

Data minimization. We collect only the photographs required to prepare and mail your appeal. We do not use these photographs for advertising or sell them. They are shared only with our printing and mailing provider (Lob.com) for the sole purpose of producing your appeal documents.

Automatic deletion. Your ID and citation photographs are deleted from our storage shortly after they are transmitted to our printing and mailing partner for inclusion in your packet. They are not kept for marketing or analytics. Optional evidence photos you upload are retained only as described below.

We retain your information for the following periods:

5. Your Rights

You have the following rights regarding your data:

• Access: You can request a copy of all data we hold about you
• Correction: You can request correction of inaccurate information
• Deletion: You can request deletion of your data (subject to legal retention requirements)
• Export: You can request your data in a portable format
• Opt-Out: You can unsubscribe from marketing communications at any time

6. Data Security

We implement industry-standard security measures:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Secure payment processing via Stripe (PCI DSS compliant)
• Access controls and authentication
• Regular security updates and monitoring

No method of transmission over the Internet or electronic storage is 100% secure. While we use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies for:

• Essential Cookies: Required for the appeal process to function
• Session Cookies: Maintaining your progress through the appeal flow
• Analytics: Understanding how users interact with our site (anonymized)

You can control cookies through your browser settings.

8. Third-Party Services

Our service integrates with third-party services:

• Stripe: Payment processing. Their privacy policy applies to payment data.
• Lob: Physical mailing services. They receive only what is necessary to mail your appeal.
• AI Services: Statement refinement. Data is processed securely and not stored by AI providers.

9. Children's Privacy

Our service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.

10. International Users

Our service is operated from the United States by NeuralDraft LLC. If you access our service from outside the US, you consent to the transfer and processing of your information in the United States.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the personal data we have collected about you and how it is used and shared.
• Right to Delete: You may request deletion of your personal data (subject to certain exceptions).
• Right to Opt-Out: You may direct us not to sell or share your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

Do we sell or share your personal information? We do not sell or share your personal information for cross-context behavioral advertising.

To submit a California privacy rights request, contact us at:

13. Contact Us

For any privacy-related questions or requests:

Last Updated: March 4, 2026